Returns & Refunds Policy

Our Taste Guarantee

We want you to feel confident trying Aarog.
If you don’t love the taste or texture on your first order, we’ll make it right with a full refund.
Requests must be made within 7 days of delivery.
To help us improve, we may ask for brief feedback or a photo of the product.
How to Request a Refund under First Order Satisfaction Guarantee
Email support@aarogfoods.com with:

• Order number

• Brief description

• Photo (if applicable)
  
  Aarog reserves the right to limit refunds in cases of repeated misuse.
  

Order Cancellations

You may cancel your order before it has been shipped.
If you need to cancel an order, please contact us as soon as possible at:
Email: support@aarogfoods.com
Once an order has been shipped, it can no longer be cancelled.

Returns

Due to food safety and hygiene reasons, we do not accept returns on food products, including opened or unopened items. However, if there’s any issue with your order, we’ll always work with you to resolve it.
This includes, but is not limited to:

• Food items that have been opened or unsealed

• Food items that are perishable or have a best-before date

• Products that are not suitable for return due to health or hygiene reasons

Damaged, Incorrect, or Defective Items

If your order arrives:

• Damaged

• Incorrect

• With a quality issue

Please contact us within 7 days of delivery with your order number and clear photos of the issue.

If approved, we will offer:

• A replacement, or

• A refund to the original payment method

Refunds are processed using the same payment method used for the order.

Refund Processing

Approved refunds will be processed within 5–7 business days after review.
You will not be charged any additional fees for an approved refund.

Return Shipping

Because we do not accept returns on food products, return shipping is generally not required.

If a return is exceptionally approved, return shipping costs and instructions will be communicated to you directly.

Gifts

If an order was marked as a gift and qualifies for a refund due to damage or error, the refund will be issued to the original purchaser unless otherwise agreed.

Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us at:

Email: support@aarogfoods.com